Summary of Responsibilities

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA

Requirements

• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
• Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and
• Enthusiastic

Benefit

• Work Permit provided
• 5 working days in a week
• Annual leave(12 days)
• Sick leave (14 days)
• Shuttle van pick up from nearest LRT station
• Medical & Life insurance
• Pick up service from airport
• 2 weeks free company accommodation provided
• One way flight ticket to Malaysia
• Opening Malaysian bank account
• Property agent introduction

Career growth- Stage: Customer Service Executive > Senior Customer Service Executive >

Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager

IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments

(Eg. Finance, Human Resource and etc.), to accept different challenges within the company

after 1 year.